Refund policy

At ColoWrite, every single item is made-to-order especially for you. Because we create each product on demand, we do not accept returns, or exchanges if you order the wrong product, or simply change your mind.

Before placing your order, please review your cart carefully to ensure it contains the correct products.

Damaged or Defective Items

Your satisfaction is our priority. If your product arrives damaged, with a manufacturing defect, or if there is a severe misprint, we are happy to offer a free replacement or a full refund.
To claim a replacement or refund:
1. Contact us at office@colowrite.com within 30 days of product delivery.
2. Provide your order number and clear photo evidence showing the defect or damage.
Once we verify the issue with our production partner, we will arrange for a replacement to be sent out immediately or rocess your refund.
Please do not send any emails back to us unless explicitly instructed.